Cancelation Policy
Our no-show appointment policy at Cannon Tax & Accounting, effective January 6, 2025.
At Cannon Tax & Accounting, we value our clients’ time and strive to provide the best service possible. To maintain efficiency and ensure fair treatment of all clients, we have implemented the following cancelation policy for no-show appointments. This policy is effective as of 1/6/2025.
1. Definition of No-Show
A “no-show” is defined as a client who misses a scheduled appointment without providing any prior notice, or who cancels the appointment after the designated cancelation window has passed.
2. Cancelation Window
Clients are required to cancel or reschedule their appointments at least 24 hours in advance to avoid being considered a no-show.
3. No-Show Fee
In the event of a no-show appointment, a no-show fee of $35.00 will be charged to the client’s account. This fee is necessary to compensate for the time and resources allocated for the missed appointment.
4. Fee Charging Process
The no-show fee will be automatically charged to the client’s invoice for services. It will appear as a line item on the service invoice, including the date of the missed appointment.
5. Exceptions
Exceptions to the no-show fee may be considered in the following circumstances: genuine emergencies or unforeseen situations that prevent the client from attending the appointment, and discretionary decisions made by management after reviewing the client’s explanation for the no-show.
6. Waiver of No-Show Fee
To avoid the no-show fee, clients can reschedule or cancel their appointments within the designated cancelation window. Clients are encouraged to notify us as soon as possible if they cannot attend their scheduled appointment.
7. Communication Channels
Clients can cancel or reschedule appointments by calling our office at 704-849-2199 or emailing admin@cannonaccounting.com.
8. Record Keeping
All no-show appointments and corresponding fees will be recorded in our system for accurate tracking and reference.
9. Policy Updates
We reserve the right to modify or update this cancelation policy for no-show appointments as needed. Any changes will be communicated to clients through our website, email, or other suitable means.
If you have any questions or concerns regarding this policy, please feel free to reach out to us.